Refund policy

Refund & Return Policy

RayInTheDark LLC
Effective Date: June 2026

1. Overview

RayInTheDark LLC provides digital marketing services, consulting, coaching, business resources, software access, digital products, and other online offerings.

Because our products and services involve immediate access to proprietary materials, strategic information, consulting time, and service capacity, all purchases are generally considered final once access is granted or work has commenced.

By purchasing any service or digital product from RayInTheDark LLC, you acknowledge and agree to this Refund & Return Policy.

2. Digital Products

Digital products include, but are not limited to:

  • Templates
  • Playbooks
  • Guides
  • Courses
  • Downloads
  • Training materials
  • Digital resources
  • Membership content
  • Community access
  • Software access

Due to the nature of digital products, all digital product sales are final once access has been granted.

No refunds will be issued for:

  • Change of mind
  • Failure to use the product
  • Lack of results
  • User error
  • Failure to follow instructions
  • Failure to implement recommendations
  • Business or financial circumstances

3. Marketing Services & Agency Work

Marketing services may include:

  • Advertising management
  • Lead generation
  • SEO services
  • Consulting
  • Strategy development
  • Funnel creation
  • Website work
  • Content creation
  • Account audits
  • Campaign management
  • Other professional marketing services

Once onboarding, planning, research, strategy development, implementation, account review, or any fulfillment work begins, payments become non-refundable.

This includes:

  • Setup fees
  • Onboarding fees
  • Monthly retainers
  • Consulting fees
  • Strategy sessions
  • Audit fees
  • Campaign preparation costs

4. Subscription Services

If a service operates on a recurring subscription basis:

  • You may cancel future renewals at any time.
  • Cancellation prevents future billing only.
  • Current billing periods are non-refundable.
  • Access remains available through the end of the paid billing cycle unless otherwise stated.

5. Refunds That May Be Approved

Refunds may be considered only in the following circumstances:

Duplicate Payment

You were charged multiple times for the same purchase due to a billing error.

Unauthorized Transaction

A payment was made without your authorization, subject to verification and investigation.

Failure of Delivery

You did not receive access to a purchased digital product or service, notified us promptly, and we were unable to resolve the issue within a reasonable timeframe.

Written Refund Guarantee

A specific written refund guarantee was expressly provided for the purchase.

Legal Requirement

A refund is required under applicable law or by a final determination from a payment processor, financial institution, or governing authority.

6. Non-Refundable Situations

Refunds will not be granted for:

  • Change of mind
  • Buyer’s remorse
  • Failure to attend meetings
  • Failure to respond during onboarding
  • Failure to provide requested materials
  • Failure to implement recommendations
  • Dissatisfaction with results
  • Market conditions
  • Advertising platform restrictions
  • Account suspensions by third parties
  • Tracking or attribution issues
  • Business performance outcomes
  • Lack of product usage
  • Missed opportunities

RayInTheDark LLC does not guarantee specific financial, marketing, advertising, or business outcomes.

7. Refund Request Procedure

To request a refund review, contact:

Email: ceo@rayinthedark.com

Include:

  • Full name
  • Purchase date
  • Order number or transaction ID
  • Product or service purchased
  • Detailed explanation of the issue
  • Supporting documentation or screenshots

Requests are reviewed individually and additional information may be required before a decision is made.

8. Chargebacks & Payment Disputes

We encourage customers to contact us before initiating a chargeback or payment dispute.

If a chargeback is filed after access has been provided or services have been delivered, RayInTheDark LLC may submit supporting documentation including:

  • Purchase records
  • Terms acceptance records
  • Access logs
  • Communication history
  • Onboarding records
  • Service notes
  • Delivery confirmations
  • Platform usage records

Access to products, memberships, software, or services may be suspended while a dispute remains unresolved.

Nothing in this policy limits any rights that cannot legally be waived.

9. Outstanding Balances

If services, products, or deliverables have been provided and payment is later reversed, disputed, charged back, or otherwise not collected, RayInTheDark LLC reserves the right to pursue recovery of valid unpaid balances through lawful collection methods.

10. Contact Information

RayInTheDark LLC
Email: ceo@rayinthedark.com

Questions regarding this policy should be directed to our support team before purchasing.